General terms and conditions of sale

Article 1. Purpose

1.1. WWW.SENTOU.FR is an online service provided by the company SENTOU and accessible at the address WWW.SENTOU.FR and/or at any other address and/or via any software application made available by SENTOU.

SENTOU SAS is a simplified limited company with a capital of 5,000 Euros, whose registered office is located at 15 rue de la Forge Royale 75011 Paris, registered in the Paris Trade and Companies Register under number 902 412 022, and represented by its president Pierre Romanet.

1.2. ONLINE SALE WWW.SENTOU.FR  (the« Service »). The SENTOU products offered for sale online are those presented on the WWW.SENTOU.FR site. The products are described by SENTOU on its website with the greatest possible accuracy using descriptive sheets and photos.

Nevertheless, SENTOU informs the Customer that, despite best efforts, the photographs cannot ensure a perfect similarity with the product offered for sale, in particular with regard to colors and material effects. The differences may result from the color quality of the photographs, the difficulty of showing on the screen the rendering of the materials or even, without being exhaustive, the technical adaptation.

These differences can in no way be interpreted as defects of conformity, lead to the cancellation of the sale and engage the responsibility of SENTOU.

Any order implies express and irrevocable acceptance of the product description.

The Customer must ensure before placing any order that the product ordered can be transported to their home without difficulty, notably because of its weight and volume. The Customer shall in particular ensure that the product can pass through the doors and use the possible accesses.
SENTOU is not responsible for the impossibility of transporting the product ordered due to the access conditions of the Customer's home.

1.3. The present general terms and conditions of use and sale (les « the General Terms and Conditions ») apply without restriction or reserve to all use of the Service and in particular to all orders placed with SENTOU.

The users of the Service are all natural persons, registered or not, who use one or several functionalities of the Service in any way, notably by browsing, consulting, ordering Products, etc.(l’User »). Registration gives the User access to additional features. This registration is required for the purchase of Products online.

By using the Service in any way, any User agrees to these Terms and Conditions in full.

If a User does not agree to these Terms and Conditions in their entirety, the User must refrain from accessing and/or using the Service in any way.

Article 2. Applicability and updating

2.1. Any use of the Service implies the acceptance of the present General Conditions, which the User acknowledges having read, understood and accepted with full knowledge of the facts.

SENTOU and the User agree that the present General Conditions exclusively govern their relations and that they are fully applicable as soon as they are put online.

The General Conditions applicable to each sale are those published on the Service at the date of the order.

2.2. SENTOU reserves the right to modify the present General Conditions, either due to the evolution of the Service and/or its functionalities, or due to legislative or regulatory modifications, at any time and without prior notice.

The most recent version of the General Conditions is permanently accessible online at WWW.SENTOU.COM

In case of substantial modification of the General Conditions, SENTOU will inform the Users through the Service or by any other useful and appropriate means in order to allow the Users to take note of them.

In case of opposition to any of the provisions of the updated General Conditions, the User will have to stop using the Service and, if necessary, will proceed to the closure of his account. By continuing to use the Service after the publication of updates to the General Conditions, the User necessarily accepts them.

Article 3. Registration

3.1. In order to place an order on the Service, the User must first register and, to this end, follow the registration procedures in the section provided for this purpose. The User must provide the following information:

  • Their full name;
  • A valid e-mail address;
  • Their telephone number;
  • The postal address of delivery;
  • A valid e-mail address;

3.2. Registration is confirmed by an email sent by SENTOU to the email address indicated during registration. Any registered User can modify at any time the information relative to their profile, which is accessible in the dedicated section.

Article 3. Order

The User who places an purchase order on the Service acknowledges having read, prior to the confirmation of his order: these General Conditions, the identity of the Beneficiary, the identification of the Product, the conditions and delivery times indicated by the Brand, as well as, if applicable, the special conditions applicable to said sale and detailed before the validation of the order. The User also acknowledges having been provided with all the information listed in article L.221-5 of the Consumer Code in a legible and comprehensible manner.

The validation of the order implies acceptance without reserve of the present General Conditions and of the particular conditions communicated before the validation of each order.

4.2. The essential characteristics and in particular the price of each Product, as well as the identity of the Brand are indicated on the pages containing the detailed description of the Product concerned.

The Products are offered within the limits of available stocks.

The prices are firm and definitive and are those appearing on the Service on the day of the order, subject to any technical or display problems. The prices are expressed in euros and include all taxes, including the VAT applicable at the time of the sale. Any change in the applicable VAT rate will automatically be reflected in the price of the Products.

The delivery costs will be indicated before the validation of the order.

The totality of the price must be paid in full at the time of the order. If the payment can not be completed in full the sale will not be validated.

4.3. The User may place an order on the Service's website for any Product, subject to availability. In case of unavailability of a Product, the User will be informed, either prior to any order, or as soon as possible following an order. If the Product is found to be unavailable after the User has placed the order, the User will be reimbursed as soon as possible after the notification of the unavailability of the Product.

The ordering process includes the following steps:

  • Registration: the User must be registered with the Service to place an order; this registration can be done prior to or at the time of the order validation.
  • Adding to the basket: the User selects the desired Product(s) and the desired quantity and adds them to his/her basket by clicking on the relevant buttons after having taken note of all the characteristics of the Product(s) (in particular the colors, sizes, etc.). - the photos of illustration being non-contractual).
  • Validation of the order: the User validates his order after having verified or completed their personal information (such as their last name, first name, e-mail address, shipping address, billing address), and after having verified the details of the order, in particular the identity of the Brand and the Beneficiary and the special conditions that may apply to this sale, before validating the order.
  • Choice of delivery method: the User checks and, if necessary, chooses the delivery method.
  • Verification and validation: it is the User's responsibility to verify the details of the order; for the order to be validated, the User must accept these General Conditions and enter their means of payment, in accordance with the terms and conditions provided by the payment provider designated by Sentou.
  • Payment and confirmation: once the payment is validated, the User will receive a confirmation of their order by email.

Article 5. Payment

5.1. The validation of the order implies the payment of the price. This payment is made exclusively in Euros and in full at the time of the order. The Products remain the entire property of SENTOU until the full payment of the sale price by the User.

In order to pay for the order, the User has the choice of all the payment methods made available by the payment provider chosen by SENTOU:

Sentou uses the online payment solutions Axepta of BNP PARIBAS and Paypal:

Credit card: Orders can be paid using credit card payment (CB / VISA / MASTERCARD): Axepta payment, a PCI/DSS level 1 certified solution (the highest level of security to pay online) is made directly on the bank's secure servers, the bank details you enter on our site are encrypted and do not pass through the Sentou site and above all never circulate unencrypted on the Internet. The bank details provided during payment are protected by an SSL (Secure Socket Layer) encryption process. When you type in your card number to make purchases on our site, you are actually transmitting it to AXEPTA BNP Paribas. In this way, these details are not accessible to third parties. 

Paypal: Orders can be paid by PayPal e-wallet. The customer already has an account with PayPal. He can use this account and pay his order safely without communicating his bank details.

The Customer's order is recorded and validated upon acceptance of payment by the bank.

The Customer's account will be debited with the corresponding amount only when the data of the credit card used has been verified and the debit has been accepted by the bank that issued the credit card.

The impossibility of debiting the amounts due will result in the immediate nullity of the sale

In particular, the credit card may be refused if it has expired, if it has reached the maximum amount of expenditure to which the Customer is entitled or if the data entered is incorrect. 

The User guarantees that he/she has the necessary authorizations to use the method of payment chosen by him/her during the validation of the order. SENTOU cannot be held responsible for the fraudulent use of the payment method used to make a purchase.

5.2. After having chosen among the proposed payment methods, the User proceeds to the payment.

The means of payment on the Site is the bank card and exclusively the following cards: Carte Bleue classique, VISA, MASTERCARD and PayPal.

By confirming their order, the User accepts with full knowledge of the content and conditions of the order in question and in particular the present General Conditions, the identity of SENTOU SAS and the prices, volume, characteristics, quantities and delivery times of the Products offered for sale.

An email will be sent to the User confirming the order with the list and references of the product(s) purchased, their total price excluding taxes and including all taxes, the estimated delivery time and the identity of the Beneficiary, as well as the identity of the Brand making the delivery.

In the event of an error in entering the e-mail address for the order, or of non-receipt of the e-mail message confirming the order, SENTOU cannot be held responsible. Except in the case of cancellation of the order by the Brand, in particular due to the unavailability of the products, the sale will be considered as final.

The User may nevertheless exercise his right of withdrawal under the legal conditions recalled in these General Conditions.

The sale will be considered final after the sending to the User of the e-mail confirming the acceptance of the order and after collection by SENTOU of the full price.

In certain cases, notably in case of non-payment, partial payment or payment incident, or in case of fraud or attempted fraud related to the use of the Service, erroneous address or any other problem related to the User's account, SENTOU reserves the right to suspend the User's order until the problem is resolved.

For any question relating to the follow-up of an order, the User can address the customer service via the contact form  

Article 6. Delivery

6.1. The delivery of the Products is ensured by SENTOU. For logistical reasons, delivery is only made after the end of each Operation. It is reminded that SENTOU is in charge of the management of orders, payments and returns.

6.2. The delivery options and conditions are detailed for each order before the validation of the order by the User. The delivery of Products is only possible in Metropolitan France and Corsica.

The Products will be delivered to the address provided by the User at the time of the order or at the time of their registration. The User is solely responsible in the nomination of the exact address.. In case of error in the recipient's address, SENTOU cannot be held responsible.

Any parcel returned due to an erroneous or incomplete delivery address will be reshipped at the expense of the User concerned.

6.3. The delivery times run from the end date of the Operation concerned as indicated on the order confirmation email and in any case on the Service's website. Delivery times and costs vary depending on the destination and weight of the package.

In any case, if the delivery is prevented by an event of force majeure, defined as an event that is beyond the reasonable control of SENTOU, in particular and without this list being restrictive war, riots, acts of insurrection, acts of monetary or commercial restriction (embargo type), epidemics, pandemics, natural disasters, fires, quarantine or travel restriction measures that could be implemented, prolonged malfunctioning of transport or telecommunications, the delivery period will be extended according to the duration of the impediment.

6.4. Upon receipt of the package, the User is required to check the condition of the Products and their conformity to the order.

If the original packaging is damaged, torn or open, the User must particularly check the condition of the Products. If it has been damaged, the User must refuse the package and note on the delivery slip “package refused because opened or damage”.

This verification is considered to have been carried out as soon as the User, or any authorized person has signed the delivery note.

6.5. The User must submit to SENTOU on the day of delivery and no later than three working days thereafter, any claim of delivery error in relation to the information on the order form.

The claim must be made by email to our contact form or to the address indicated on the order confirmation email to claim a delivery problem.

Article 7. Right of withdrawal and legal guarantee

7.1. In accordance with the provisions of articles L.221-18 and following of the French Consumer Code, the User has a period of 14 (fourteen) days from the day following the receipt of the Product(s) to notify SENTOU that they renounce their purchase, without having to justify their reasons or pay any penalties.

The User must exercise their right of withdrawal by informing SENTOU of their decision to withdraw by sending, before the expiry of the 14 (fourteen) day period, the withdrawal form in the appendix, or any other unambiguous statement expressing their wish to withdraw, via our contact form.

Any claim made outside this period will not be accepted.

The return of the Product(s) must be made by the User, it being specified that the costs and risks related to the return of the Product(s) are the exclusive responsibility of the User.

The User will have to fill in the return form, present in his parcel, and join it to the article(s) he wishes to return.

Address for the return of goods:

SHIPEA / Aux Entrepôts de L'Oise 
Building 4
Nicolas or Aurélie
3 Route de Choisy 60200 COMPIEGNE

The Products must be returned perfectly protected, with the labels, in their original packaging, in a perfect state of resale and with the reference of the order to the address indicated on the e-mail of confirmation of the order.

The return of Any Product that is incomplete, damaged, deteriorated or visibly used or washed will not be accepted and will not be refunded.

In this case, the package will be returned to the Customer and the cost of returning the product will be charged to the Customer.

If accepted, the return of the Products will be met with a refund equal to the purchase price of the Product(s) purchased as well as the initial delivery costs but excluding the return costs, by crediting the bank account of the User who placed the order, within a maximum period of 14 (fourteen) days from the date on which SENTOU was informed of the User's decision to withdraw or until the Products are recovered under the conditions indicated above if this period is longer.

The provisions of these General Conditions are not exclusive of the application of the legal guarantee of hidden defects of articles 1641 and following of the Civil Code, and of the legal guarantee of conformity, in accordance with the provisions of article L.217-4 and following of the Consumer Code.

Legal guarantee of compliance and hidden defects

The products sold on the sentou.fr website are subject to the conditions of legal guarantees provided by articles L 211-4, L 211-5 and L 211-12 of the Consumer Code as well as by articles 1641 and 1648 of the Civil Code: Article 1641 Civil Code The seller is bound by the guarantee due to latent defects of the thing sold which make it unsuitable for the purpose for which it was intended, or which so diminish this use that the buyer would not have acquired it or would have given only a lower price, had he known about them. Article 1648 of the Civil Code The action resulting from redhibitory defects must be brought by the buyer within two years from the discovery of the defect. In the case provided for by Article 1642-1, the action must be brought, under penalty of foreclosure, within one year from the date on which the seller can be discharged from the apparent defects. Article L211 -4 of the Consumer Code The seller is required to deliver a good in conformity with the contract and is responsible for any defects in conformity existing at the time of delivery. They are also responsible for the defects of conformity resulting from the packing, the instructions of assembly or the installation when this one was put at their expense by the contract or was carried out under their responsibility. Article L211 -5 of the Consumer Code.

To be in conformity with the contract, the good must:

  1. Be fit for the purpose usually expected of a similar good and, where appropriate: correspond to the description given by the seller and have the qualities that it has presented to the buyer in the form of a sample or model; have the qualities that a buyer can legitimately expect given the public statements made by the seller, by the producer or by his representative, including in advertising or labeling;
  2. Or have the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and accepted by the latter. Article L211-12 of the Consumer Code The action resulting from the defect of conformity is prescribed by two years as from the delivery of the good.

 Article 8. Customer service

For any request of information about the Products or any claim, the User must contact WWW.SENTOU.FR via the contact formor by post at the following address: SENTOU SAS  15 rue de la Forge Royale 75011 Paris

Article 9. Commitments of the User

9.1. Compliance with the law and regulations in force. By using the Service or any of its features or associated services, the User agrees to comply withFrench law and all applicable regulations enforcedin France and in the territory where they use the Service.

SENTOU does not assume any responsibility in case of violation of the law committed by a User or in case of damage of any nature whatsoever caused to others as a result of the use of the Service by a User, in particular and without this list being limitative in case of publication of defamatory or injurious contents, or of infringement of an intellectual property right, or of any third party right.

9.2. Accuracy of information and use of the account. By using the Service, the User declares :

  • That he/she is the holder of a single account;
  • That the information provided during registration is accurate;
  • To know, accept and respect the present General Conditions.

In particular, the User agrees not to create a false identity or create a User profile for anyone other than himself. The User agrees not to attempt to use the profile of another User other than his own.

When registering, the User must create a personal and confidential password in order to identify him/herself during his/her subsequent connections to the Service. The User is solely responsible for the security and secrecy of his password. The User may generate a new password if he/she forgets it.

9.3. Respect for the integrity of the Service. L’Utilisateur s’interdit d’utiliser des logiciels, dispositifs, des scripts, des robots ou tout autre outil visant à effectuer du « web scraping » du Service ou à copier des profils et d’autres données du Service.

The User shall not post any content, information, or device of any kind that contains a virus, worm, or other code that may be harmful to the integrity or security of the Service, to SENTOU's business, or to its Users.

9.4 Fair use of the Service. The User agrees not to disrupt the operation of the Service in any way. The User also agrees not to copy, disclose or exploit in any way the information or content obtained through their use of the Service without the authorization of SENTOU.

The User agrees to use the website of the Service (or any other website, application or support allowing access to the Service) in a lawful way and refrains from any use which would be contrary to the missions pursued by SENTOU as recalled in the present General Conditions.

Article 10. Intellectual Property

10.1. The content of the Service (website, media, sections, texts, layout, etc.) is and remains the entire property of SENTOU, the sole owner of the intellectual property rights on this content.

The User undertakes not to make any use of this content: any total or partial reproduction of this content on any medium whatsoever, online or offline, is strictly prohibited and is likely to constitute an infringement.

10.2. The trademarks and logos used in connection with the Service, in particular the trademarks and logos of SENTOU, belong to SENTOU and may not be used in any way, whether commercial or non-commercial, by the Users.

10.3. The User is solely responsible for the content he/she publishes and for the possible consequences in case of violation of a third party's right, including intellectual property rights, image rights or infringements of the press law (defamation, insult, etc.).

Article 11. Access to and use of the Service

11.1. Access to the Service. SENTOU will make its best efforts to ensure access to its Service 24 hours a day and 7 days a week, but cannot be held responsible for interruptions, unavailability or unreliability of the Internet network.

Subject to the processing of all orders in progress, SENTOU reserves the right to interrupt or suspend all or part of the Service or its functionalities at any time and without prior notice, in particular in the event of maintenance, updating or adding events or functionalities.

SENTOU may be required, for the operation and functioning of the Service, to use or include software provided by third parties, holders of rights to this software and with their authorization. SENTOU cannot be held responsible in case of damage caused by the use of this software.

11.2. Use of the Service. SENTOU is not a storage service. The User accepts that no obligation to store, maintain or provide a copy of the information or content that the User would have transmitted is incumbent on SENTOU.

Violation of these Terms and Conditions and/or of any applicable law and regulation, in particular of the commitments made by the User under the terms of these Terms and Conditions, may result in the prohibition of access to all or part of the Service to the User by any means, including through the suspension or closure of his account, and subject to all claims against them, if any. 

Article 12. Personal data

12.1. The data communicated by the User (first and last names, e-mail address, telephone number, billing postal address, delivery postal address, characteristics of the Products ordered) are exclusively intended for the use of SENTOU but may be transferred by SENTOU to its partners/logistics providers in order to ensure the shipment of Products to the User. In no case will this data be transferred commercially to third parties.

12.2. Subject to the prior consent of the User at the time of registration, and in compliance with the provisions of Regulation No. 2016/679, known as the General Data Protection Regulation, adopted by the European Parliament on April 27, 2016, SENTOU may use the User's e-mail address to send their a newsletter on the evolution of the Service and the Operations in progress. no 2016/679, known as the General Data Protection Regulation, adopted by the European Parliament on April 27, 2016, SENTOU may use the User's e-mail address to send their a newsletter on the evolution of the Service and the Operations in progress.

Article 13. Final provisions

13.1. If one or more of the stipulations of these General Terms and Conditions are held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent court, the other stipulations will retain all their force and scope.

13.2. The fact that one of the parties does not take advantage of a breach by the other party of any of the obligations referred to in these General Terms and Conditions shall not be interpreted for the future as a waiver of the obligation in question.

13.3. The present General Conditions are subject to French law. In the event of a dispute, the User must first contact SENTOU in order to reach an amicable resolution of the dispute. In the absence of an amicable settlement, any dispute relating to the validity, interpretation or execution of the General Terms and Conditions shall be referred to the competent French courts.

Date of last update of the General Conditions : 1/09/2021

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